My Tabby payment status is showing late on SIMAH when I actually paid on time
It is extremely unlikely that our customer records would reflect incorrect customer account / payment status information. However, in case you believe there is a discrepancy, here are a couple of ways to help you solve it:
- You can directly get in touch with Tabby through email or phone and this issue will be resolved within 3 days of reporting.
- You can raise a dispute through your personal SIMAH portal and Tabby can review and respond to that dispute within 10 working days
In case a true discrepancy is detected, we do apologize for any inconvenience this has caused you and thank you for your trust in Tabby’s team and service.