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Order issues

What happens after I‘ve reported my issues?

As soon as you’ve reported your issue, your payment schedule is paused for up to 14 days. This is so we can review all available evidence and investigate the issue. Once we’ve completed our investiga…

Updated by Faisal Alarifi

What orders are eligible for Tabby Care?

Tabby Care is available for online-only Pay in 4 Tabby purchases. Order issue reporting is available if you've tried all possible options to secure a refund from the relevant store without success. I…

Updated by Faisal Alarifi

Who is eligible to make a claim?

To support your claim, you’ll need to provide relevant and requested information. You can make a claim through Tabby if: You’ve already contacted the seller . Your order was made online using Pay in…

Updated by Stephen Flynn

Why was my refund request been declined?

Your refund could have been declined due to any of the following: Our investigation showed that the store fulfilled your order correctly and did not violate its policies in providing the product or s…

Updated by Faisal Alarifi

How long will it take for my issue to be resolved?

The quickest way to resolve your issue is to deal directly with the store. If you’ve reported your issue to us directly, it can take up to 14 days to resolve. We’ll always aim to get back to you soon…

Updated by Faisal Alarifi

What should I do if my issue has been resolved already?

If your issue has been resolved, you can mark it as Resolved in the Tabby app. By doing so, you are informing us that the issue has been resolved to your satisfaction. Once an issue is marked as reso…

Updated by Faisal Alarifi

How do I report an issue with my order?

If you have already reached out to the store but have yet to receive assistance, you can report an issue with your order. To do so: Find the order you’d like to report. . Select Need help with the or…

Updated by Hayk

What information should I provide?

To help us and the store investigate your claim, it's best to provide as much supporting evidence as possible. Below are examples of what you can provide. Proof of contact with the store regarding th…

Updated by Faisal Alarifi

How can I find the current status of my reported problem?

To check the current status and outcome of the investigations, follow these steps in the Tabby app. Go to Profile > Reported issues at the bottom of the screen. Find the status of your reported probl…

Updated by Faisal Alarifi

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