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Order issues

How do I report an issue with my order?

If you've already reached out to the store but have yet to receive assistance, you can report an issue with your order. To do so: Find the order you’d like to report. . Select Need help with the orde…

Updated by Hayk

How can I find the current status of my reported issue?

Go to Profile > Reported issues. Find the status of your reported issue. Select the relevant order. Orders can be: Approved (the store confirmed your request). Declined (the store declined your reque…

Updated by Faisal Alarifi

What should I do if my issue has been resolved already?

You can mark your issue as Resolved in the Tabby app. By doing so, you are informing us that the issue has been resolved to your satisfaction. Once an issue is marked as resolved, it cannot be report…

Updated by Faisal Alarifi

How long will it take for my issue to be resolved?

The quickest way to resolve your issue is to deal directly with the store. If you’ve reported your issue to us directly, it can take up to 14 days to resolve. We’ll always aim to get back to you soon…

Updated by Faisal Alarifi

What happens after I've reported an issue?

As soon as you’ve reported an issue, your payment schedule is paused for up to 21 days. This is so we can review all available evidence and investigate the issue. Once we’ve completed our investigati…

Updated by Faisal Alarifi

What information should I provide when reporting an issue?

To help Tabby and the store investigate your issue, it's best to provide as much supporting evidence as possible. These include: Proof of contact with the store regarding the issue. . Order status an…

Updated by Faisal Alarifi

What orders are eligible for Tabby Care?

Tabby Care is available for online-only Pay in 4 Tabby purchases. Order issue reporting is available if you've tried all possible options to secure a refund from the relevant store without success. I…

Updated by Faisal Alarifi

Why was my refund request declined?

Your refund could have been declined due to any of the following.. Our investigation showed that the store fulfilled your order correctly and did not violate its policies in providing the product or…

Updated by Faisal Alarifi

Who is eligible to make a claim?

You can make a claim via Tabby if: . You’ve already contacted the seller . Your order was made online using Pay in 4 You cannot make a claim via Tabby if:. The order in question is overdue . Your ord…

Updated by Stephen Flynn

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