How to share access to the Merchant Portal with your team?

Go to the Users section in the Merchant portal and click on Invite user in the top right hand corner. Enter the email address of the person you want to add, select the desired user role, and choose w…

Is my Tabby billing account secure?

Your Tabby billing account is secure. Tabby uses advanced security measures to protect your account and personal information. Tabby applies two-factor authentication (2FA), an identity and access man…

What currencies does Tabby accept?

We accept the local currencies of the countries we operate in. These are: Country Currency Saudi Arabia Saudi Riyal (SAR) United Arab Emirates UAE Dirham (AED) Bahrain Bahraini Dinar (BHD) Qatar Qata…

What are the different account roles?

User roles and permissions determine what users can do in the Merchant portal and what sections and access they have access to. There are 7 types of account roles: Workspace Admin – Access to and con…

What is my billing account?

Your Tabby billing account allows you to easily store and top up funds to be used for Tabby Ads.

How do I delete my account?

Before you delete your account, you need to do the following:. Check for active orders Ensure there are no active orders linked to your account. If you have pending others, it’s best to wait until th…

Can I disconnect my bank account from Tabby?

Yes, you can disconnect your bank account at any time. Just go to the Settings tab of the app or reach out to our support team at help@tabby.ai , and we’ll help you remove the connection.

What payment methods does Tabby accept?

Tabby accepts all credit and debit cards, as well as payments made through digital wallets such as Apple Pay

How to deactivate a user's account in the Merchant Portal?

Go to the Users section in the Merchant portal and on the right-hand side click on Manage user for the user you want to Deactivate. On the window that appears click on Deactivate Account button. Once…

Can Tabby withdraw money from my account without my permission?

Connecting your account through Lean does not allow Tabby to access or withdraw funds without your consent. Any payment or transfer must be authorised by you and cannot occur without your knowledge o…

How do I connect my bank account if I don’t know my login details?

To connect your bank account, you’ll need to log in using your online banking credentials. If you haven’t set up online banking yet, you’ll need to do that with your bank first. If you’ve forgotten y…

Can Tabby make changes to my bank account?

No, connecting your account through Lean does not give Tabby access to make changes to your bank account. We cannot change your password, update your contact details, or modify your settings.

How do I top up my billing account?

Why do I have money on my Tabby account?

Your Tabby account balance shows an amount of money for one of these reasons: You paid more than the value of your purchase.. You can use the amount in your balance on any of your future purchases wi…

How do I contact customer support for my billing account?

If you have any questions or need help with your Tabby billing account, you can contact merchant support by sending an email to partner@tabby.ai.