How to Delete Your Account (Data): A Step-by-Step Guide
Steps to Take Before Deleting Your Account (Data)
Check for Active Orders - Please ensure that there are no active orders linked to your account. If you have pending orders, it's best to wait until these are completed.
Wallet Balance - If there is any balance in your wallet, you have two options:
- Withdraw the Amount: You can withdraw the funds to your bank account.
- Manual Refund: Contact us, and we will process a manual refund for you.
Steps to Delete Your Account (Data)
The steps differ slightly based on your device type:
For iOS Users:
- Open the Tabby application.
- Navigate to the Profile page.
- Tap on Personal Information.
- Select Delete Account.
- Press Continue.
- Choose a reason for account deletion.
- Confirm by clicking on Delete Account.
For Android Users:
If you are using an Android device and wish to delete your account, please get in touch with our Customer Support Team. Here are the steps to follow:
- Contact Customer Support: Reach out to our Customer Support Team via email, phone, or through the app's chat feature. Let us know that you wish to delete your account.
- Verification Process: For your security, we will conduct a brief verification process to confirm your identity. This is to ensure the safety and privacy of your account.
- Account Deletion Request: After verifying your identity, our team will proceed with your request to delete your account.
- Confirmation and Logout: Once your account is deleted, you will be automatically logged out. We will send you a confirmation that your account has been successfully deleted.