Can I remove a customer's collection charges?
In our mission to empower customers to stay in control of their finances, our collection charges nudge customers to pay on time after sending out several reminders of their due payment. If a customer is asking to waive that collection charges for any reason, please ask them to reach out to Tabby directly at help@tabby.ai and to include:
- Registered email and mobile number with Tabby
- Reason for waiver
We will review each request and update the customer accordingly.
