What if I don’t sell online?

What platforms does the product feed work with?

Can I update or change my listing later?

Absolutely. You stay in control. You can update your store image, description, categories or locations any time from your Merchant Dashboard.

I already use Tabby. Why do I need this?

This gets you seen. Marketing Solutions puts your store and products in front of shoppers where they’re already browsing. More exposure = more sales.

What’s the benefit of listing my store?

More visibility. When your store is listed, you appear in Tabby Shop — where millions of shoppers browse by category, favourites, and more. You’ll not only show up in search results and get discovere…

What’s a product feed and why should I connect it?

Your product feed is a live list of the items you sell. Connecting it to Tabby lets shoppers browse your actual products inside the app — before they even land on your site. That means higher intent,…

How much does Marketing Solutions cost?

Zero. Nada. Zilch. Marketing Solutions is completely free for Tabby merchants. No setup fees, no monthly charges.

What is Marketing Solutions?

Marketing Solutions is a free set of tools that helps you get discovered by millions of Tabby shoppers. It includes your store listing, product feed, and store locations — all visible inside the Tabb…

Are there fees associated with using Global Transfers?

Global Transfers includes a small transfer fee and a service fee. The transfer fee is for moving money internationally, including currency conversion and processing. We keep it as low as possible and…

Tabby Card fraud prevention

At Tabby, we strive to ensure that our customers have access to fair, flexible and secure financial solutions. Unfortunately, even the most tech-savvy people fall victim to fraud as fraudsters have b…

Can I remove a customer's collection charges?

In our mission to empower customers to stay in control of their finances, our collection charges nudge customers to pay on time after sending out several reminders of their due payment. If a customer…

I’ve received a cashback refund. Why hasn’t it appeared in my bank account yet?

Withdrawals from a Tabby cashback balance to a bank account usually take up to 10 working days. Please note that for amounts over AED/SAR 1,000 follow a similar timeframe and require additional secur…

How to report fraud

If you notice an email, a charge or a transaction attempt associated with your Tabby account or card that you don't recognise, please report the matter to us as soon as possible. Before reporting a c…

Submitting a complaint

As a valued Tabby customer, we want you to be happy with our services. We welcome any complaints you may have, as this feedback helps us improve the quality of our services to meet your expectations.…

Contact Tabby

The best way to contact the Tabby Support team is by selecting the chat option within the app. You can also contact us by email at help@tabby.ai. To make a complaint, click here. You can also reach u…