Connecting your account through Lean does not allow Tabby to access or withdraw funds without your consent. Any payment or transfer must be authorised by you and cannot occur without your knowledge o…
No, connecting your account through Lean does not give Tabby access to make changes to your bank account. We cannot change your password, update your contact details, or modify your settings.
Yes, you can disconnect your bank account at any time. Just go to the Settings tab of the app or reach out to our support team at help@tabby.ai , and we’ll help you remove the connection.
To connect your bank account, you’ll need to log in using your online banking credentials. If you haven’t set up online banking yet, you’ll need to do that with your bank first. If you’ve forgotten y…
Some banks use different login details for their website and mobile app. When connecting your account through Lean, make sure you’re using the online banking website username and password, and not th…
Provide Tabby with your National ID information when signing up. . You’ll be provided with a number that you’ll need to select on the Nafath app. Keep note of this number. . Download and open the Naf…
Tabby Pay Later is a way to pay that lets you get what you need now and pay at the end of the month. With Tabby Pay Later you can have one monthly bill without having to pay upfront. Pay Later is cur…
If you made a purchase and don’t see cashback in your account, it may be due to one of these reasons: You might have started your shopping journey outside of Tabby. . Your order was made less than 72…
Navigate to the Cashback section of the Tabby app. Under Available balance, tap Withdraw cashback. . Choose how you’d like to spend your cashback.. Use your cashback to make a Tabby payment. You can…
If you haven’t received your order yet, follow the steps below to ensure you don’t make any further payments until any potential issues are resolved. . Track your delivery Use the tracking number pro…
If you’d like to cancel your order, please contact the store where you made your purchase directly. . If you’ve already made a payment, this will still be processed unless the store informs us otherw…
We are obligated to share with SIMAH all our customer information as per the rules and regulations of Saudi Central Bank “SAMA”. That means we update all our customer information with SIMAH every 4 d…
Tabby Card is a digital Visa card for in-store shopping. It gives you the freedom to split your purchases in 4 payments at stores that accept Tabby Card. As always with no interest or fees. To use yo…
Payment links allow you to share the payment page link with your shoppers. Payment links may be created in the Merchant Dashboard or in the Merchant App. How to create a payment link: 1. Log in to th…
Tabby does not approve 100% of all orders as we are committed to supporting responsible shopping habits. We understand that it can be frustrating to be declined for purchase after being approved in t…
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