My order is not delivered

If you haven’t received your order, kindly do the following and we’ll adjust your account to ensure that you won’t need to make any payments until the issue is resolved.

1. Track your delivery

Use the tracking number provided by the store for updates on your order’s estimated delivery date.

2. Contact store

If no shipping information is available or your delivery is delayed, please contact the store directly.

3. Let us know you haven’t received your order

Login to your account on Tabby’s app.
Tap on the ‘My payments’ tab.
Find and tap the order you haven’t received.
Tap ‘Need help with your order?’
Choose ‘My order is not delivered’ and let us know.

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