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2. Payouts & risk

What are the different payout cycles?

There are two types of payout cycles, fixed or flexible. Fixed (Default). Settlement reports are issued every Sunday and settlements are transferred directly to your bank account every working Monday…

Updated by Mackenzie Sousa

Why was my payout a different amount than I expected?

You can review all the orders included in the payout from your Dashboard. If you still don’t understand why the amount is different than you expected, consider any of these reasons: Your payout cycle…

Updated by Mackenzie Sousa

How can I change my bank details?

Reach out to partner@tabby.ai to make changes to your bank details.

Updated by Mackenzie Sousa

How does Tabby set limits for each customer?

Should a transaction be successfully authorized by Tabby, we take on the risk of that customer whether or not it turns out to be a fraudulent transaction. It is our job to identify and assess custome…

Updated

How will the sales fees and commissions be charged?

We deduct fees and commissions automatically while processing your payouts, which is usually on a weekly basis. Just like payouts, they will apply from the first sale that you make with Tabby.

Updated by Mackenzie Sousa

Why haven't I received my payout?

We process payouts according to your agreed-upon schedule, typically every week. However, there might be a delay in receiving your payout if one of the following applies: Outstanding balance: If you'…

Updated by Mackenzie Sousa

When will I receive my settlements?

You’ll receive your settlements based on the payout cycle you agreed to. You get paid regardless of whether or not your customers pay on time. We adopt two types of payout cycles. Flexible Settlement…

Updated

Can I remove a customer's collection charges?

In our mission to empower customers to stay in control of their finances, our collection charges nudge customers to pay on time after sending out several reminders of their due payment. If a customer…

Updated by Faisal Alarifi

How will I get paid for my sales?

Once you start making sales with Tabby, your payouts will be processed depending on which of the payout schedules you’ve chosen. Payout statements are issued weekly. You’ll find them sorted by date o…

Updated by Mackenzie Sousa

What if the shopper doesn't pay?

You take no risk if a shopper doesn’t pay Tabby. You get paid regardless if your customers pay us. Tabby is committed to responsible spending. If a shopper does not make a due payment, there’s a mini…

Updated

What does Tabby cover in terms of fraud risk?

Should a transaction be successfully authorized by Tabby, we take on the risk of that customer whether or not it turns out to be a fraudulent transaction. It is our job to identify and assess custome…

Updated

How can I change my payout cycle?

Important notice before making changes. When changing the payout cycle through the Tabby Merchant Dashboard or partner support, the system will apply the new payout cycle as of the following week. Lo…

Updated by Mackenzie Sousa

When will I receive my payout if my settlement is less than AED/SAR 2,500 on the flexible cycle?

Your payout will be kept on hold until the total amount reaches AED/SAR 2,500. Once you reach this amount, the payout will be transferred on the subsequent working Monday.

Updated by Mackenzie Sousa

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