How to report fraud
If you notice an email, a charge or a transaction attempt associated with your Tabby account or card that you don't recognise, please report the matter to us as soon as possible.
Before reporting a charge, please take the following steps to ensure it is authorised:
- Verify that you are the only person in your household who has used your account for shopping.
- Check your emails for any order confirmation or messages from Tabby around the date of the purchase.
- Consider whether it could be a charge for a previous order that was billed separately (if applicable).
- Determine if it might be a temporary authorisation hold for a pending purchase (if applicable).
If, after considering these factors, you still do not recognise the Tabby purchase, you may be a victim of fraud.
Please report the potential fraud directly to us as soon as possible by contacting our Customer Service team via chat through the app, by email at help@tabby.ai or by phone at:
UAE: 80082229
KSA: 8001110999
Bahrain: +97316163529
