The best way to contact the Tabby Support team is by selecting the chat option within the app. You can also contact us by email at help@tabby.ai. To make a complaint, click here. You can also reach u…
Contact the store to initiate the return. If the return is within the store's policy, the cashier will guide you through the process, allowing you to select the Tabby Card from your digital wallet on…
Please contact the store you bought your items from to request a return or refund. They will let you know if a return is possible and will inform you of the refund amount, based on their own return p…
If you have any questions or need help with your Tabby billing account, you can contact merchant support by sending an email to partner@tabby.ai.
Before you delete your account, you need to do the following:. Check for active orders Ensure there are no active orders linked to your account. If you have pending others, it’s best to wait until th…
If your phone is lost or stolen please contact us immediately to report it. Your Tabby Card will be blocked until you can recover it. When you are ready to use the Tabby Card again, add it to your wa…
If you would like to return or cancel your order, please contact the store where you made your purchase directly. Your payment, if any, will still go through unless the store informs us otherwise. To…
In the Tabby app, if the order status is not marked "Cancelled", please contact the store to resolve this issue. As soon as the order is cancelled by the merchant, the change in order status will be…
At Tabby, we strive to ensure that our customers have access to fair, flexible and secure financial solutions. Unfortunately, even the most tech-savvy people fall victim to fraud as fraudsters have b…
To help us and the store investigate your claim, it's best to provide as much supporting evidence as possible. Below are examples of what you can provide. Proof of contact with the store regarding th…
Tabby+ is a monthly subscription service designed to enhance your Tabby experience. With Tabby+, you can: Pay in 4 anywhere VISA is accepted with Tabby Card. Earn up to 5%* cashback on Tabby Card pur…
After the store processes your return, the refund will appear on your Tabby account. To see the status of your refund: Sign into your Tabby account. Select the order you returned. Your refund will sh…
There may be a couple of reasons your Tabby Card is blocked: You may have overdue bills to pay. You may have an expired ID. You may have been flagged for security reasons. What can you do? If you hav…
Your refund could have been declined due to any of the following: Our investigation showed that the store fulfilled your order correctly and did not violate its policies in providing the product or s…
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