What information should I provide when reporting an issue?
To help Tabby and the store investigate your issue, it's best to provide as much supporting evidence as possible. These include:
- Proof of contact with the store regarding the issue.
- Order status and shipping tracking details (if you haven't received your order yet, you should contact the store to check the expected delivery time).
- Images and/or videos of the damage, any missing pieces, and the item reference ID.
- Evidence of the item ordered (if you received an item that was damaged, not as described or missing pieces).
- Images of the item, its Stock Keeping Unit (SKU), and tracking details such as its Air Waybill (AWB), which clearly show that the item was returned (for refunds and returns).
- A detailed description of the issue to let our Support team suggest the necessary actions the store needs to resolve the issue.
